Cancel subscription

There are two ways how you can cancel subscriptions.

From the Sites & Products tab:

1. Navigate to Sites & Products. A page with a website list opens.
2. In the list, find the relevant website and click Subscriptions next to it. A page with active/pending/canceled subscriptions opens.
3. In the Active tab, select the user for whom you want to cancel the subscription.
4. Click Cancel. The cancelation popup appears.
5. In this popup, provide the cancellation reason.
6. Click Cancel subscription.

From the Transactions tab:

1. Click Transactions in the top navigation bar. This action opens the transactions page.
2. Select the preferred time frame using the calendar's date range selection. Apply additional filters if needed. For example, set the transaction status or type.
3. Click Filter to generate a list of transactions.
4. Once you have found the needed transaction, click the hyperlink in the Username column. A page with the user's details opens.
5. Scroll down to the bottom of the page and click Cancel further automatic charges.