Alert

Action alert is an early notification mechanism that helps you respond to potential disputes, fraud, or other transaction issues before they escalate. By acting on these alerts in real-time, you can take proactive measures, such as issuing refunds, preventing chargebacks, or blocking suspicious transactions. This helps reduce chargeback ratios and minimize financial losses.

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Alert pricing
Each alert type has its own cost, listed in your invoice along with the count and type of alerts for the billing period. For details, please contact your Account manager.

Our system supports the following types of alerts:

Mode	Status	Comment
`alert_fraud_notice`	`successful` \| `failed`	TC40. Issuing banks submit fraud reports to Visa whenever a cardholder reports suspected fraud. Visa consolidates these reports into TC40 records and distributes them to the relevant acquirers or PSPs. A TC40 record is not a chargeback. It is a fraud report, but it can later result in a fraud-related chargeback if no action is taken.
`alert_dispute_notice`	`successful` \| `failed`	TC15. Visa generates TC15 records when issuers file chargebacks. These records are then made available to acquirers and processors.
`alert_cancel_notice`	`successful` \| `failed`	Cancels or blocks a TC record before Visa extracts the data, helping reduce the VAMP ratio and avoid enforcement thresholds.
`alert_verifi`	`successful` \| `failed`	Verifi alerts combine three types: dispute, fraud & other. Specific to Visa.
`alert_rdr`	`successful` \| `failed`	Rapid Dispute Resolution (RDR) alert, specific to Visa. When successful, Visa automatically processes a refund equal to the original sale amount. This proactive refund prevents the dispute from progressing to a formal chargeback.
`alert_order_insight`	`successful` \| `failed`	Visa*-specific alert that provides additional transaction/order details before a chargeback is initiated.
`alert_ethoca`	`successful` \| `failed`	Ethoca alerts combine three types: dispute, fraud & other. Specific to Mastercard.

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VAMP (Visa acquirer monitoring program)
The VAMP ratio measures the percentage of transactions that result in fraud-related alerts. High VAMP ratios can lead to penalties or enforcement actions from Visa.
The VAMP ratio is calculated as follows: (number of TC40 fraud cases + number of TC15 dispute cases) ÷ CNP transactions in a given month.

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TC record (Visa transaction control record)
A TC record is a data entry created by Visa to log and track transaction activity, especially related to fraud or disputes.